Shipping policy

Last updated: October 17, 2026

Where we ship

We ship to the United States (all 50 states, Washington, D.C. and Puerto Rico) and to the countries and territories in the table below. The countries you can choose at checkout are the ones we currently ship to; for some countries, a product may not be available because no suitable carrier accepts it.

We don’t currently ship to the European Union, the United Kingdom, other U.S. territories, APO/FPO/DPO addresses or countries that aren’t offered at checkout.

Shipping costs

Free shipping on orders of US$65 or more, which includes every teapot and gift set, to the United States (including Alaska, Hawaii and Puerto Rico), Australia, Canada, Hong Kong, India, Japan, Macao, Malaysia, Mexico, New Zealand, the Philippines, Singapore, South Korea and the United Arab Emirates.

Smaller orders to these countries, and orders to other countries, pay a shipping cost that depends on the country and on the weight of the order. You’ll see it at checkout before you pay. Every shipment is tracked.

Processing and delivery times

Orders are processed and shipped within 1–3 business days (Monday to Friday, excluding holidays). The table shows how long delivery usually takes from the day you order, and the last day to order for delivery by December 24 (until 23:59 local time). Your product page shows the same estimate for your country.

Country	Delivery (business days)	Order by, for delivery by December 24
United States (contiguous)	6–15	December 3
United States (Alaska, Hawaii, Puerto Rico)	11–27	November 17
Australia	5–18	November 30
Bahrain	11–19	November 27
Brazil	9–16	December 2
Canada	5–19	November 27
Chile	10–17	December 1
Hong Kong	5–10	December 10
India	11–22	November 24
Israel	10–27	November 17
Japan	5–16	December 2
Jersey	11–17	December 1
Macao	3–7	December 15
Malaysia	10–17	December 1
Mexico	7–24	November 20
New Zealand	5–13	December 7
Philippines	11–19	November 27
Qatar	11–19	November 27
Saudi Arabia	5–21	November 25
Singapore	5–19	November 27
South Korea	9–19	November 27
United Arab Emirates	8–19	November 27

These times are estimates based on our carriers’ recent delivery times. During the holiday season some parcels may take longer. If we can’t ship your order within 1–3 business days, we’ll email you with a new shipping date and the option to cancel for a full refund.

Tracking

When your order ships, we’ll email you a tracking link. The first tracking update can take a few days to appear after the parcel is handed to the carrier.

Import duties and taxes

United States: our prices and shipping costs don’t include U.S. import duties or tariffs. If customs charge them on your order, they’re paid by the recipient, together with any customs clearance fee. The carrier may ask for them on delivery or before releasing the parcel.

Other countries: our prices and shipping costs don’t include import taxes or duties. Depending on your country, customs may charge import VAT or GST, duties and a carrier handling fee on delivery. These are paid by the recipient.

Some countries, for example Brazil, Chile and South Korea, need the recipient’s tax or customs ID to clear a parcel. If yours does, we’ll ask you for it by email. Without it, customs can hold the parcel.

Your shipping address

Please check your address carefully at checkout. If a parcel can’t be delivered because the address entered was incorrect or incomplete, we can’t resend or refund it free of charge.

Damaged, missing or lost orders

Damaged, defective and wrong items are replaced or refunded, and parcels that haven’t arrived within 45 days of shipping are resent or refunded. Our Refund policy explains how, and also explains the 14-day right of withdrawal for customers in the EU, the EEA and the UK.